OCR Passport Readers · Travel Document Readers
OCR Readers for Visa, Passport and ID Cards
Full Page OCR Document Scanners · Portable Readers

Contacting the ARH Support team

Please explain the problem as detailed as possible and always send the following information for making it easier to help you:

• The exact type of the product you have and its serial number.
• If you have problems during recognition, send images from the document taken with Passport Reader Demo.
• If there is any error code or message appearing, please write the code and the place where it occurs (sending a screenshot is much better).
• If you noticed the problem while running a Demo or a sample application, please write the name of the application you tested.
• If you have some problem while developing your own application, please name the programming language and compiler you use (version number!)
and if possible please send a short part of the source code.
• Please write if you use ActiveX or DLL.
• Please try to determine the place where the error occurs (e.g. “when I call GetOCR() function for the second time, it always hangs…“)

Before sending back a faulty device to repair, always contact the ARH Support Team!

Click here to see the contact information of our company »

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